At Bon2uwe want you to be satisfied every time you shop with us so we make our returns policy simple.
You can return or exchange any goods bought from Bon2u within 28 days from when you receive them.
Simply send returns back to us at the address below via a secure Post Office service. (Royal Mail Special Delivery service recommended).
Please include the invoice (attached to the front of the parcel you received) with the goods, or your name and order number, so that we know who they are from.
When we get the goods back we will issue a full refund for the price of the goods returned. Our only stipulation is that they are in a saleable condition, in other words;
the tags have not been removed
the garment has not been worn or damaged
the packaging is returned
We issue the refund (or send out an exchange) within 24 hours of receiving the returns, and you will see the credit on your card after 3 or 4 working days. Although we issue the credit straight away it takes this length of time to work its way through the banking system (and building societies can take up to 10 days).
A refund will show on your card under the name Bon Prestatyn.
Guidance & Notes:
No delivery charge on exchanges
Please ensure that you wrap the package securely
Refund does not include your cost of the original postage and packaging
Please note that we do not accept returns from courier companies. Please use Royal Mail Special Deliver
We cannot be held responsible for packages lost or damaged in the post
For your own protection, we recommend that you send your package by Royal Mail Special Delivery service because;
Royal Mail special delivery insures the goods up to £500
This cover can be increase to £1,000 by paying a small premium
Royal Mail recorded delivery only insures the goods up to £28
Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility
This does not affect your statutory rights as a consumer
Returns Address
Bon (Prestatyn) Ltd
104 High Street
Prestatyn
LL19 9BH
Returns on Special Offers
If an item bought under a Special Offer or Promotional Incentive is subsequently returned, the Special Offer may no longer apply, and the refund may be adjusted accordingly.
We will give you the best deal we can in the circumstances, but we will have to take into account the impact of a return on the original offer.
If the item is exchanged for another that would have been available under the terms of the Special Offer no adjustment will need to be made. If the exchange is for an item of similar value outside the terms of the original offer then any adjustment is at our discretion.
Complaints Procedure
All queries should be emailed to bonpres@talk21.com and we generally deal with all queries within 48 hours. If we need to investigate your query further we will advise you.
